// September 20th, 2004 // No Comments » // Uncategorized
Last weekend, like any good lemming, I bought my shiny new copy of The Sims 2 (OK, maybe it wasn’t that shiny). Anyway, I get home, install the 3.5GB of program and wait for the Finish dialog to appear with the options to read the Readme.txt, and launch the program.
So, naturally, I select to run the program after installing (and playing a few rounds of the tile-matching game that appears while installing). That’s when I got smacked right in the face with what would prove to be my nemesis: the message “Please insert the correct DVD-ROM”.
So like any good trouble- shooter, I insert the other disk, thinking that’s that one the program wants instead.
“Please insert the correct DVD-ROM.”
So I re-insert the install/play DVD.
“Please insert the correct DVD-ROM.”
At this point I’m out of ideas so I go to the EA support site. Apparently (according to the KB article), the issue is with the DRM encription on the DVD and I’m directed to a link on another site to install an update for the DRM protection. The link doesn’t work.
After I finally find the file I’m looking for, I install it and try to run the game.
“Please insert the correct DVD-ROM.”
So I figure the system must need to be restarted so I do that.
“Please insert the correct DVD-ROM.”
So I go the message boards; I’m not alone! Others are having the same problems. Some suggest adding a DVD-ROM-only drive, other suggest removing this program or that progam, and disabling others. Even the EA article suggests to remove all CD-burning software. For some, these ‘fixes’ worked; for others, they didn’t.
The one and only drive on my PC is a combo DVD burner and some suspect that the copy-protection software intentionally doesn’t work with those types of drives since, in theory, they can be used to make backups of the software. You see, that even though I bought the game with my own money and have abolutely no intention of copying or distributing the game in any fashion, I can’t play it.
The company I work for makes the encryption software that’s protecting the DVD and yet I don’t really believe they’re the ones to blame. Doom 3, which I also have, uses the same copy-protection technology and I can play that game with absolutely no problems (plus it uses DemoShield for it’s browser
). I suspect that this is a flub of epic proportions by the company who’s insisting that others are to blame. That company is Electronic Arts.
So what to do? Do I wait for Electronic Arts to fess-up about the problem and wait even longer for a patch? Or, do I bring the game back and demand a refund?
I’m opting for the later.